At Wave, consulting is at the heart of what we do and who we are. Since our start in the late ’90s, our advising first ideology has empowered us to develop a personalized solution for each client’s specific needs instead of a catch-all solution. We work in conjunction with our clients throughout Gilbert, investing time and resources so that we have a complete understanding of their pain points and expectations and can build a custom approach to strategic digital transformation.
Back Office Modernization
The Back Office is the heart of your company. If your standards have many bottlenecks, the resulting productivity loss will have a ripple effect throughout your entire business. For example, let’s say a business onboards a new customer in minutes but requires several weeks to spin up a new employee or supplier. That’s a challenge because both your employees' abilities and your supplier’s products play a vital role in providing excellent service to the customer. Therefore, if those pieces are not operating smoothly, your client is ultimately who suffers. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.
Business Intelligence
At Wave, our expertise includes a full understanding of your business processes as well as the software that aptly delivers intelligent information. We how to ask the right questions and can define the right input to answer questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most critical element of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include mapping metadata, folder structure, search capabilities, and many other elements that will allows users to find pertinent information. It’s crucial that you take the time to document the problems you’re having and what is necessary to move forward.
Intelligent Information Management
It is widely understood that the modern organization relies on several sources to compile information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it holds essential business data and content that is vital to the success of your business. Both organizations and their customers require information from multiple repositories to complete tasks, and this adds additional complexity if that information is not easily accessible. The legacy approach was to combine information into a central repository but this route is not viable long term as one tool can’t manage everything, particularly in some SMBs and enterprise businesses.